Dhaka and
From 10:00 AM to 11:00 PM, live chat and email-support are open
Fast assistance, information that helps
ex66 Contact
All contacts in one place; FAQ search becomes easier
99.5% uptime
The site stays active, so help is not delayed
63,836 users
Many users get questions answered the same way, especially at night
4.8/5 rating
This score is seen among 44,583 reviews
Regional ex66 Help
Chittagong region
From 2 PM to 10 PM, phone-support works faster
Sylhet and the northern
Even on slow networks, chat messages go; you get answers in 2 minutes for small questions
Barisal and Khulna
If you have questions about bKash, Nagad and Rocket, a separate team handles them
Four clear ways to contact
Live chat
Open the conversation on the right side of the screen for quick questions; this is the best
Email support
Enables sending detailed screenshots; provides a written reply
Phone support
Direct talk makes steps easier; quickly available in Dhaka
ex66 Help Center
Common questions, contact and account rules shown together
How to get help after hours
When you're returning by bus at night, if a phone notification arrives, use ex66 Support first FAQ page Open, then for the same issue Help Guide See
If live chat is slow, include two items in email-support: username and a screenshot of the issue; if you have questions about bKash, Nagad or Rocket, also include the transaction time
- Provide a screenshot
- Note the time
- Describe the problem in one
ex66 Contact steps
Describe the problem
State what's happening in one sentence first
Choose channel
If fast, use live chat; if documents, email-support
Get a follow-up
If a reply arrives, leave a number or email and proceed to the
With this method, ex66 Help usually starts within 3 minutes; if you want to talk on the phone, log in first, then your account details are easier to match
How people view ex66 Support
I wrote from Dhaka; I got an answer in 4 minutes on the live chat
Sent screenshot in email-support; solution arrived in the next email
Talking on the phone is
The chat worked at night
I got a clear answer to the bKash question
Three common questions about contact
Is live chat open all the time?
Yes, but if the crowd is heavy, it may take up to 510 minutes to get a reply.
Can you write to email-support at night?
Of course, night messages are also queued, a reply comes later.
What time is phone support available?
Calls between 10 AM and 7 PM are usually answered quickly.
Using ex66 Support, ex66 Contact and ex66 Help together speeds things up beside the app. Open new account Or Log inThen contact again if needed.
Start using the app
Many people in Bangladesh, starting from Dhaka, use the ex66 App and ex66 Login with bKash, Nagad, and Rocket so your information stays at hand, making later contact easier.
Open account Log in